Frequently asked questions
Quick information about shopping, delivery, accounts and support.
Answers without the runaround.
If your question is not covered here, contact the support team and we will point you in the right direction.
Contact support →01How are shipping rates calculated?+
Available courier rates are calculated during checkout using the delivery address and the configured parcel information.
02How can I track my order?+
Use the Order Tracking page with the order number and billing email shown in your WooCommerce confirmation email.
03Can I return an item?+
Unused and eligible products may be returned according to the Returns and Exchanges page. Contact support before sending products back.
04How do customer accounts work?+
Customers can register and sign in through WooCommerce My Account to view orders, addresses and account information.
05How does member registration work?+
Complete the Register as a Member form and upload the requested business documents. The team will review the application and email the decision.
06Where can I ask a product question?+
Use the Contact page and select Product question, or call the support number displayed in the website header.