Frequently asked questions
Quick information about shopping, delivery, accounts and support.
Answers without the runaround.
If your question is not covered here, contact the support team and we will point you in the right direction.
Contact support →01Do you supply businesses across South Africa?+
Yes. Tobacco Flame supplies approved South African business buyers, with delivery options based on the destination and order.
02When can I place my first order?+
Ordering becomes available after your account application has been reviewed and approved. Approved buyers can sign in and place orders online.
03What do I need to apply?+
The application asks for business contact details, company registration information and supporting documents so our team can verify the applicant before purchasing is enabled.
04Who can register for a Tobacco Flame account?+
Retailers, smoke shops, convenience businesses, hospitality operators, online retailers, distributors, small businesses and other registered South African resellers may apply. Applications are reviewed before purchasing access is enabled.
05How does account approval work?+
Submit the account application and required documents. Our team reviews the business information and emails the decision. Approval is required before purchasing access is enabled.
06How do I get help before applying?+
Use the Contact page and select Account application, call 067 072 8847, or email info@tobaccoflame.co.za. Include your business type, province and the product categories you are interested in.