Returns & exchanges
How to request a return or report a problem with an order.
This page provides a structured business draft. The client should review and approve the final wording, effective date and jurisdiction-specific requirements before publication.
Return eligibility
Eligible products should be unused, unopened and in their original packaging. Hygiene, safety, consumable or clearance exclusions may apply and must be confirmed in the final client-approved policy.
Starting a return
Contact support with the order number, affected products and reason for the request before returning anything. Do not send products without receiving return instructions.
Damaged or incorrect items
Keep the packaging, photograph the parcel and products, and contact support as soon as reasonably possible after delivery.
Refunds
Approved refunds are normally returned through the original payment method after the returned product has been received and inspected. Final timing depends on the payment provider.