Shipping & delivery

Order processing

Approved orders are prepared after payment and order checks are complete. Processing takes place on business days, excluding weekends and public holidays. For urgent or unusually large wholesale orders, contact our team before ordering so availability and dispatch requirements can be confirmed.

Courier quotations

Available delivery services and prices are calculated during checkout using the destination and the product or parcel information configured in WooCommerce.

Tracking

Tracking details become available when the order is booked with the courier. Customers can review their order from My Account or use the Order Tracking page.

Delivery issues

Contact support promptly if tracking shows an exception, an address needs attention, or a parcel appears damaged when delivered.

Order collection

Select Store pickup — Randburg at checkout. Collect once we confirm your order is ready.

Collection address: Lion Pride R114 and Oslo Street, Cosmo City Ext 35, Randburg, 1739

Bring your order number when collecting. Contact us with any collection questions.